Designing Human-Centric Conversational AI Interfaces

A chatbot shouldn't feel like a robot. Good conversational design mimics the flow of human dialogue.

Personality & Tone

Your AI should have a consistent voice that aligns with your brand. Is it professional and concise, or friendly and casual?

Handling Failure Gracefully

When the AI doesn't know the answer, it should admit it and seamlessly hand off to a human agent, rather than looping the user in frustration.